Qualification Details

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Level 3 NVQ in Vehicle Sales

Qual Ref: 100/2793/2

This qualification covers activities within the motor industry that relate to vehicle sales personnel working in all types of dealerships specialist sales centres and garages.

The qualification covers all the techniques for today's motor industry:

• All aspects of health & safety, maintaining positive relationships and good housekeeping
• Selling vehicles and services to customers in face to face settings
• Generating and following up sales leads
• Negotiating vehicle sales
• Negotiating fleet and business vehicle sales
• Monitoring the delivery of vehicles to customers
• Contributing to maintaining effective customer service
• Understanding of how the above selling skills operate

Other skills that may be required are:

• Communicating information electronically
• Valuing vehicles for part exchange
• Improving customer relations
• Assisting customers to secure finance for purchase
• Forecasting, monitoring and evaluating personal sales performance
• Managing yourself
• Designing, implementing and evaluating sales plans

The qualification is assessed using portfolio and on-line multi-choice testing. For further information and advice, please contact an IMI approved centre using the search facility below.