Qualification Details

Level 3 NVQ in Business and Administration

Qual Ref: 100/5619/1

This qualification covers activities within the motor industry that relate to administration personnel working in all types of garages and dealerships, including institutions and businesses allied to the motor industry.

Carry Out Your Responsibilities at Work
Work Within Your Business Environment

• Ensure Your Own Actions Reduce Risks to Health and Safety
• Manage Diary Systems
• Organise Business Travel and Accommodation
• IT Systems (IT User)
• IT to Exchange Information (IT User)
• Database Software (IT User)
• Presentation Software (IT User)
• Specialist or Bespoke Software (IT User)

• Supervise an Office Facility
• Procure Products and Services
• Manage and Evaluate Customer Relations
• Managing the Payroll Function
• Complete Year End Procedures
• Monitor Information Systems
• Run Projects
• Research, Analyse and Report Information
• Plan, Organise and Support Meetings
• Make a Presentation
• Organise and Coordinate Events
• Word Processing Software (IT User)
• Spreadsheet Software (IT User)
• Website Software (IT User)
• Artwork and Imaging Software (IT User)
• Design and Produce Documents
• Plan and Implement Innovation and Change
• Develop Productive Working Relationships with Colleagues and Stakeholders
• Provide Leadership for your Team
• Prepare Text from Notes
• Prepare Text from Shorthand
• Prepare Text from Recorded Audio Instructions