Qualification Details

Level 3 Diploma in Vehicle Parts Competence (QCF)

Qual Ref: 600/0266/9

This qualification covers activities within the motor industry that relate to vehicle parts personnel working with a wide range vehicles in all types of garages, dealerships and specialist vehicle parts outlets.

The qualification covers all the needs for today's motor industry:

• All aspects of health & safety, maintaining positive relationships and good housekeeping
• Contributing to a secure workplace
• Coordinate and receipt the storage of parts
• Processing payment transactions
• Sourcing and ordering parts for stock
• Resolving customer service problems
• Understanding of how the above procedures operate

Other skills that may be required are:

• Co-ordinating stocktaking
• Communicating electronically
• Supporting customer service improvements
• Providing specialist support in helping customers make purchases
• Maximising product sales
• Planning, monitoring and adjusting staffing levels and schedules
• Contributing to continuous improvements

The qualification is assessed using portfolio and on-line multi-choice testing.

For further information and advice, please contact an IMI approved centre using the search facility below