Qualification Details

Level 2 Diploma in Vehicle Parts Competence (QCF)

Qual Ref: 600/0268/2

This qualification covers activities within the motor industry that relate to vehicle parts personnel working with a wide range vehicles in all types of garages, dealerships and specialist vehicle parts outlets. For further information and advice, please contact an IMI Awards approved centre.

The qualification covers the basic needs for today's motor industry:

• All aspects of health & safety, maintaining positive relationships and good housekeeping
• Giving customers a positive impression of yourself and your organisation
• Contributing to a secure workplace
• Selecting and issuing vehicle parts
• Receiving and storing parts
• Understanding of how the above procedures operate

Other skills that may be required are:

• Processing customer orders
• Returning goods into store
• Delivering parts to customers
• Processing payment from customers
• Using information technology
• Helping customers to choose products
• Providing advice and support to customers
• Maximising produce sales

The qualification is assessed using portfolio and on-line multi-choice testing.

For further information and advice, please contact an IMI Awards approved centre