Qualification Details

Level 2 Certificate in Customer Service for the Automotive Industry

Qual Ref: 501/1253/3

This IMI Awards' Level 2 qualification in Customer Service is a learning programme which offers individuals working in the retail automotive industry the opportunity to develop, improve and gain recognition in customer service. 

The qualification suits sales, after-sales, service & parts advisors and body-shop receptionists.  However the qualification is also for individuals who recognise that customer service skills and knowledge complement their technical skills, for example, a tyre fitter, parts operative or technician.

This qualification have been designed to reflect the five customer service themes (Foundations, Impression & Image, Delivery, Handling Problems and Development & Improvement) and meets the technical certificate requirement for the Customer Service Apprenticeship.

For some individuals this customer service qualification could provide a useful recognition of their professional competence, to aid their step from one job role to another, eg moving from the 'shop-floor' into 'after-sales', or into supervisory and/or management roles.  For others, it can prepare them for progression to higher education.

The assessment of this VRQ is made up of 3 components:
a.  IMI Awards set Practical Assessments
b.  IMI Awards set Online Testing
c.  IMI Awards set Short Answer Question papers

For further information and advice, please contact an IMI Awards approved centre.