Qualification Details

Level 2 Business and Administration (NVQ)

Qual Ref: 100/5618/X

This NVQ is a work-based qualification that assesses the skills and knowledge that people in your job need to perform their job role effectively.

This is a generic qualification that includes skills relating to administration personnel in any industry sector. Therefore the qualification can be used for non-technical individuals working within the retail motor industry.

The NVQ includes the following 2 core units:
• Carry Out Your Responsibilities at Work
• Work Within Your Business Environment
These units focus on your main work activities and skills, these are assessed in context with optional units. This allows for flexibility within the qualification, therefore providing an NVQ relevant to your specific job role.

The qualification includes a large selection of optional subject areas, for example:
• Health and safety
• Working effectively with other people
• Storing, retrieving and archiving information
• Using ICT software
• Dealing with visitors and using a telephone system
• Operating office equipment
• Preparing text and documents from various sources
• Managing customer relations
• Managing diary systems
• Organising and supporting meetings
• Processing customers’ financial information and operating credit control procedures

You will demonstrate your skills and knowledge by collecting evidence of your work. This evidence is usually presented in a portfolio (however your approved centre may use an alternative method). Your assessor will advise you on how to generate, collect and present your evidence. For further information and advice, please contact an IMI Awards approved centre.