Qualification Details

Level 3 SVQ in Roadside Assistance and Recovery (Roadside Assistance)

Qual Ref: G7XC 23

This SVQ is a work-based qualification that assesses the skills and knowledge that people in your job need to perform their job role effectively.

It is a motor industry qualification that covers activities that relate to roadside technicians working on a wide range of vehicles in all types of roadside assistance situations.

Successful candidates will demonstrate a broad working knowledge and understanding of health and safety in the workplace and other skills associated with repairing vehicles at the roadside.

The qualification includes the following areas:
• Assessing and securing the roadside situation
• Carrying out roadside diagnostic and rectification activities
• Monitoring and solving customer service problems
• Processing payment transactions
• Giving customers a positive impression of yourself and your organisation
• Removing and transporting vehicles
• Recovering light vehicles following accidents

You will demonstrate your skills and knowledge by collecting evidence of your work.  This evidence is usually presented in a portfolio (however your approved centre may use an alternative method).  Your assessor will advise you on how to generate, collect and present your evidence.  You will also undertake IMI Awards set ‘on-line’ multiple-choice tests.

For further information and advice, please contact an IMI Awards approved centre.